Fraud experts discuss the rise of organised and opportunistic fraud, and the importance of having an agile strategy that balances effective detection and customer experience.
In this three-part series made in collaboration with Synectics, we discuss fraud trends, challenges and innovative strategies. Learn how industry leaders balance customer experience with effective fraud detection, leveraging data and collaboration to stay ahead in the rapidly evolving claims landscape.
Episode one - Current fraud trends and challenges
Episode two - Customer experience, data enrichment and collaboration
We talk about the importance of understanding the customer needs and the use of data to improve fraud detection.
Episode three - Innovation and future outlook
How can technology be leveraged to detect and prevent fraud? Experts discuss how machine learning, AI and data analysis can improve processes and enhance customer experience.