Terms of use

The site provides access to information and a number of services. including:

• a library of 'risk topic' pages and form and checklist templates covering a variety of risk management subjects;
• a section containing guidance about business continuity and including a 'business impact assessment' tool designed to help users identify areas of their business that could be significantly affected by interruption; and
• information about a range of preferred suppliers offering (for Allianz Commercial policyholders only) discounted rates and products related to risk management issues.

We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Except in the case of in-page forms designed so that you can send a message to us, Allianz does not have access to any data that might be inputted by a user, or generated as a result, while interacting with the content of this website. Consequently, activity on this website will have no effect on any past, existing or future insurance policy or claim that you might have with us.

Commentary and guidance information on our site are provided for information purposes only and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out-of-date at any given time and we are under no obligation to update such material.

We are not responsible or liable to you for the content of any website which may be reached via a link on this website. We will not be liable for reliance upon any item contained on any third party websites. Inclusion on this website does not constitute a recommendation by Allianz of the services of the third party. They are provided as examples for information purposes only.

You may link to this site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

If you wish to make any use of material on our site other than that set out above, please send your request via our 'general enquiries' form.

1. You are responsible for ensuring:
   (a) Security of User IDs, which enable you to access the Allianz Commercial Motor Information website (ACMI)
   (b)  User IDs and security data are for sole use and must never be disclosed or shared with other parties; and must be kept secure.
   (c)  Your access to the ACMI website is restricted to those members of your staff who need access to input/amend any data to meet the requirements of the Motor Vehicles (Compulsory Insurance) (Information Centre and Compensation Body) Regulations 2003 ("the Regulations") - and the wider requirements of the Motor Insurance Bureau (MIB).
   (d) That you only view, copy or otherwise process data on the ACMI website relating to your clients for purposes referred to in these terms.
2. You will inform Allianz immediately if:
   (a)  Any breach of security or any incident that might breach security of ACMI website has occurred. Allianz may also need to inform the MIB.
   (b) You gain access to data other than that referred to in section (1)(d) above.
3. It is your responsibility to fulfil any obligations you may have under the Regulations. If you are unable to access the ACMI website, then under the Regulations you may be obliged to provide relevant data by another means.
4. Under the Regulations fines may be imposed for failure to provide data. Notification of such data is a condition of Allianz insurance policies and failure to notify such data may affect cover.
5. You agree to supply accurate data in a timely fashion, making corrections where data is found to be invalid.
6. Notification of data onto the ACMI website does not constitute proof of insurance or variation of any insurance cover or ensure that a claim will be paid.
7. You confirm that you will give prior notification to your clients that:
   (i) Data supplied to the ACMI website may be made available via the MIB using the Motor Insurance Database (MID) to:
   (a) The police to check insurance details;
   (b) Persons with a valid claim in respect of a road traffic accident     (including citizens of other countries) and their agents;
   (c) Other insurers for handling claims incurred;
   (d) The MIB to facilitate its obligations to handle incurred claims;
   (e) Other insurers or third party organisations for the purpose of investigating and administering fraud enquiries.
   
   (ii) Data supplied to the ACMI website may be respectively made available to the MIB and used by Allianz for:
   (a) The purposes of making and responding to 4th EU Directive/MIB enquiries;
   (b) Testing;
   (c) Monitoring (i) the performance of the websites, (ii) the website’s users as site providers in respect of their legal obligations, (iii) usage of the websites, (iv) for planning and research purposes.
   
   (iii) Data supplied to the ACMI website may be made available to:
   (a) any agent of Allianz or MIB for fulfilling the purposes of these terms;
   b) The DVLA to identify potentially uninsured vehicles for the purpose of Continuous Insurance Enforcement (CIE).
8. You agree that:
   (a) Allianz has the right to monitor all your activity on the ACMI website and to take appropriate action if security of data has been or may be compromised.
   (b) you will ensure that reasonable measures to prevent the introduction of malicious software to the ACMI website will be in place on all your servers or workstations which are connected to the ACMI website.
   (c) information security violations, loopholes and the like you discover in connection with these terms will be reported by you to Allianz immediately.
9. Allianz will endeavour to pass data to the MID via the MID Update website. Data may be passed to and posted on the MID website exactly as submitted to the ACMI website. Data may be rejected by the ACMI website and/or MID because of validation controls.

To register you will need an active email address and will be asked to create a password. Your password should be a mixture of numerical, alphabetical and special characters. The password is personal to your account and you must treat it, and any other piece of information as part of our security procedures, as confidential, and you must not disclose this information to any third party.

We have the right to disable any user account or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. It is your responsibility to ensure that any information you provide us as part of the registration process is true and accurate. 

If you have any queries or concerns in relation to the site or accessing your account, please contact us at missinginstruments@allianz.co.uk. 

You are solely responsible for all information that you submit to Missing Instruments and any consequences that may result from your post. As a condition of use, you agree that you will not post or otherwise communicate any false or misleading material or message of any kind.

Without limiting other remedies, we may issue warnings, limit or terminate our service, remove hosted content and take technical and legal steps to keep users off Missing Instruments if we think that they are breaching these Terms or otherwise infringing the rights of third parties. We do not accept any liability for unauthorised or unlawful content on Missing Instruments or for any inappropriate use of Missing Instruments by users.

Access to these services is restricted to users who have registered with us, brokers who have an active agency agreement with us, approved third parties acting on behalf of a broker, or policyholders who are insured by us.

Access is granted by Allianz to client and broker administrators who are responsible for granting access rights to the individuals within their organisation, or to approved third parties acting on their behalf.

Allianz can access and view all material on the site including client and broker administration screens. You can only access sections of the site that you have been granted access to view.

Access is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

To register you will need an active email address and a direct dial phone number.  A one-time passcode to be sent to the phone number given as it is used to verify your account. 

Next you will also be asked to create a password, the password should be a mixture of numerical, alphabetical and special characters. The password is personal to your account, and you must treat it, and any other piece of information as part of our security procedures, as confidential. You must not disclose this information to any third party. 

We have the right to disable any individual account or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

It is your responsibility to ensure that any information you provide us as part of the registration process is true and accurate. 

A client or broker administrator is responsible for making all arrangements necessary for you to have access to our site. They are also responsible for ensuring that all persons who access our site on their behalf are aware of these terms, and that they comply with them. 

They must keep a record of any person who has access to the site and must notify us of any non-compliance. As soon as someone who has had access to the site leaves your employment or ceases to act on your behalf, you must delete their accounts immediately.  

We may be required to restrict access to any persons whom we believe to have breached these terms. We reserve the right to amend or reset any individual account password in the event of individuals leaving their employment with you.

Should you access any information belonging to a third party, you must immediately exit the site and notify us. You must delete any copies of such information. You do not have our authority or permission to use any of our documents or content on your own website.

To notify us please contact digitalsupport@allianz.co.uk.