We've put together some handy how-to guides to help you stay in control of your cover
How to manage your
home policy online
Documents
You can log in to your account to find your documents.
Once you’ve logged in, you’ll be taken to your account homepage. From there, simply click on the documents icon to view and download your home insurance documents.
Once you’ve logged in, you’ll be taken to your account homepage. From there, simply click on the documents icon to view and download your home insurance documents.
Claims
Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.
If you can't log your claim online, please call our claims line. You can even call us from abroad.
Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Head to our Home Emergency claims page where you will be able to call or fill out an online form.
You’ll then be passed to a third party who’ll help you with your home emergency.
To talk about an open claim, please give us a call and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
Don't forget, our phone line is for claims only. You can do everything else in your online account.
Admin
You can change your email address any time in your online account. Here's how:
1 - Log in to your account
2 - From your account page, go to account details
3 - Scroll to contact details
4 - Select edit contact
5 - Then you'll be able to enter your new email address.
Don't forget, this will become the email address you'll need to log into your account with.
Firstly, don’t worry… we’ve all been there!
Simply go to the account login screen, enter your email address and then click forgotten password.
We’ll then send you an email with a link to reset your password.
To keep your data secure, the link will only be valid for 10 minutes.
Payments
You can change the day you pay in your online account. Here’s how:
1 - Log in to your account
2 - Select Payment
2 - On the payment details page, select Change day
3 - Select the day of the month you’d like us to take your payment.
Don’t forget to double check your updated payment schedule when you change your payment date.
1 - Log in to your account
2 - Select Payment
2 - On the payment details page, select Change day
3 - Select the day of the month you’d like us to take your payment.
Don’t forget to double check your updated payment schedule when you change your payment date.
You can change the card you use to pay via your online account. Here’s how:
1 - Log in to your account and select Payment
2 - On the payment details page, select Change card
3 - Fill in your new payment card details.
Please note: if you’ve missed a payment, you’ll still need to make a manual payment afterwards by clicking the pay now banner.
1 - Log in to your account and select Payment
2 - On the payment details page, select Change card
3 - Fill in your new payment card details.
Please note: if you’ve missed a payment, you’ll still need to make a manual payment afterwards by clicking the pay now banner.
Amendments
1 - Select your home, make changes
2 - Select ok, I understand
3 - Select change address
4 - Tell us if you’ve already moved or not
5 - Answer the questions about your new home to get a quote.
Please check your cover and any optional extras still suits your needs. Once you’re happy, select next then save and confirm.
1 - Select your home, make changes
2 - Scroll down to policyholder details
3 - Expand this section and update your details
4 - Confirm your changes.
Log in to your Allianz account…
1 - Select your home, make changes
2 - Scroll down to policyholder details
3 - Expand this section and select change
4 - Confirm your changes.
1 - Select your home, make changes
2 - Scroll down to policyholder details
3 - Expand this section and select change
4 - To remove, scroll down to remove joint policyholder
5 - Confirm your changes.
1 - Select your home, make changes.
2 - Select ok, I understand.
3 - Scroll down to the extra covers section.
4 - Under ‘specified items’ select add item.
5 - An ‘add item’ box will appear. Add your item and confirm your changes.
6 - Select no other changes.
7 - Select the date you want the cover to start from.