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Freezing temperatures
This week brings freezing temperatures. Here's how you can and protect your boiler and heating, and make sure you know where your stopcock is. If you need to contact our home emergency team or make a claim, please use our claims information page.
Existing home insurance customers
You can manage your account online, but don't forget, if you need to claim we're only a phone call away.
First things first, what would you like to do?
Take a look at our Allianz Insurance customer reviews
Frequently asked questions
You're in complete control of your Allianz Home Insurance account, so you can make changes, update or check on your policy, 24/7.
If you have any Allianz Home Insurance related queries, or need to tell us about a technical difficulty, please email us.
We'll usually get back to you within 24 hours, sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.
For more policy information, head to your account where you can check your documents. For a brief outline of what's covered, visit our compare home insurance page.
Before you claim:
- No need to let us know if you’re not going to claim.
- You should only claim if it’s for more than your total excess.
- Reporting theft? To claim, you’ll first need a crime reference number from the police.
When you're ready to claim, give us a call.
Allianz Home Insurance policy documents
You can view your documents in your online account. You can get these and other documents in braille, large print or audio format by emailing us.