Existing home insurance customers

You're in complete control of your Allianz Home Insurance account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Home Insurance related queries, or need to tell us about a technical difficulty, please email us.

We'll usually get back to you within 24 hours, sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

Here's what you need to know before making a home claim...

• There's no need to let us know if you’re not going to claim.
• You should only claim if it’s for more than your total excess.
• If you're reporting a theft, you'll need a crime reference number from the police.
• Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.

If a claim is reported between 8am and 3pm (Monday to Friday), we'll get back to you by the end of the day. Any claims reported outside these times and we'll get back to you by the end of the next working day.