Existing car insurance customers

First things first, make sure you and your passengers are safe - your claim doesn’t need to be reported to us immediately.

Once you’re comfortable, you’ll need to:

• Take note of the time, date and location.
• Make a record of what happened.
• Get names and contact details of the other driver(s) and any witnesses.
• Write down the licence plates of the other cars involved.
• Take pictures of any damage.
• Note down any injuries.

You’ll need to call the police if:

• The other driver(s) left the scene without providing their details.
• You suspect the other driver(s) may have caused intentional damage.
• You think the other driver(s) could be uninsured.
• You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call at any time. 

Calls will be recorded. For Text Phone, first dial 18001

If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.

You can make changes to your policy 24/7 – simply:

• log in to your account
• select 'Your car'
• select 'Make changes'.

If you'd like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make. 

1. Log in to your online account.
2. Select 'renewal' to see what your price will be for the next year.
3. You'll be able to see if your policy's set to automatically renew – you'll also be able to opt in or out.

For more about renewals, visit our renewal page.