Existing car insurance customers

Change my policy

If you'd like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make. 

Make a claim

You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.

Book an appointment - National Windscreen

If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Just give us a call and we'll take it from there.

Calls will be recorded.

If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.

Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.

First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.

Once you're comfortable, you'll need to:

  • Take note of the time, date and location.
  • Make a record of what happened.
  • Get names and contact details of the other driver(s) and any witnesses.
  • Write down the licence plates of the other cars involved.
  • Take pictures of any damage.
  • Note down any injuries.

You'll need to call the police if:

  • The other driver(s) left the scene without providing their details.
  • You suspect the other driver(s) may have caused intentional damage.
  • You think the other driver(s) could be uninsured.
  • You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then,  give our claims team a call at any time.

Calls will be recorded. For Text Phone, first dial 18008.

If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.

How to guides
Renew
  1. Log in to your online account.
  2. Select 'renewal' to see what your price will be for the next year.
  3. You'll be able to see if your policy's set to automatically renew – you'll also be able to opt in or out.

For more about renewals, visit our renewal page.

Get in touch

You can make changes, update or check on your policy, 24/7.

If you have any Allianz Car Insurance related queries, or need to tell us about a technical difficulty,  please email us.

To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy. 

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.