You don't need to contact us if you need to make a window or windscreen claim.
You can get in touch with our recommended windscreen repairers directly.
Windscreen claims don't impact your no claim discount but your excess will apply.
What type of car insurance claim do you need to make?
Just claiming for your window or windscreen?
Is your car currently broken down?
If you have breakdown cover with your Allianz Online Car Insurance, we're here to help 24/7. Our breakdown cover is provided by Britannia Rescue, so if you've broken down and need our help, please visit Britannia Rescue and we'll take it from there.
Make sure everyone is safe before getting in touch
Did the accident involve just your car, or your car and one other vehicle? If so, you can log your claim quickly and easily online.
You only need to contact the police if:
- You couldn’t exchange details at the scene.
- Anyone involved was injured.
- You suspect a driving offence may have been committed.
So long as nobody's been injured and your vehicle hasn't been stolen, simply log in to your Allianz account and select 'make a claim'.
If the accident involved more than one other vehicle, or if someone was injured, please refer to 'all other car claims' below.
Do you need to make a car insurance claim now?
First things first – make sure you and your passengers are safe. You don’t need to report your claim to us immediately, and you don’t need to contact the police about the accident if:
- Details were exchanged between all parties.
- No one was injured in the collision.
- There are no allegations of a driving offence.
You should contact the police if:
- You couldn’t exchange details at the scene.
- Anyone involved was injured.
- You suspect a driving offence may have been committed.
Once you're safe and able to, please remember to let us know about the incident too.
You can call our claims team any time on 0330 678 5557.
Calls may be recorded. For Text Phone, first dial 18001.
Check your eligibility
What you'll need
- Your number plate or policy number and any documents.
- Details of the incident (date, time, location).
- Details of any injuries.
- Names and contact details of the other driver(s) and any witnesses.
- Photos of any damage (if applicable).
- Police reference (if applicable).
Claim process
When you’re ready and you’ve made your claim, here’s what happens next:
- We’ll ask you to provide any relevant documents.
- We’ll assess and review your claim.
- Once approved, we’ll be in touch about your car repairs or payout.
Car insurance claim – frequently asked questions
Yes. We need all information about a driver's claims history, although this won't be taken into consideration on your policy until the next renewal.
If you don't keep your claims information up to date, it could result in your policy being cancelled.
We'll reimburse your excess as the third party's insurer accepts responsibility for the incident. This might not always be possible or could take time.
For example, the other driver could deny causing the accident, or their insurer might not reply to us straight away.
We'll always keep you updated with the latest information.
You'll have 60 days from the date the write-off is confirmed to decide whether to transfer your cover to a different car.
If you don't want to transfer your cover, you'll need to cancel your policy otherwise the cover and any payments will continue.
If you're in a hire car when your policy ends, you'll need to give the hire car back.
With our Allianz Online Gold and Silver cover levels, new car replacement is included as standard.
We'll look to replace your car with a new one if it's written off following a claim, as long as the car is less than a year old and you or your partner are the first and only registered keeper.
The replacement vehicle will be of the same or similar specification. You'll find all the details in your Document of Insurance in your online account.
If you have our Allianz Online Bronze cover level, new car replacement is not included.
Read our claims guidance
