You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.
Allianz Car Insurance claims
Need to make a claim? You're in safe hands
Need to make a claim on your car insurance now?
Do you need to claim for your window or windscreen?
Is your car currently broken down?
If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Just give us a call and we'll take it from there.
Calls will be recorded.
If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.
Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.
Do you need to make a car insurance claim now?
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
Once you're comfortable, you'll need to:
- Take note of the time, date and location.
- Make a record of what happened.
- Get names and contact details of the other driver(s) and any witnesses.
- Write down the licence plates of the other cars involved.
- Take pictures of any damage.
- Note down any injuries.
You'll need to call the police if:
- The other driver(s) left the scene without providing their details.
- You suspect the other driver(s) may have caused intentional damage.
- You think the other driver(s) could be uninsured.
- You have reason to believe the other driver(s) is under the influence of drugs or alcohol.
Then,give our claims team a call at any time
Calls will be recorded. For Text Phone, first dial 18008.
If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.
What's covered with Allianz Car Insurance?
Lifetime guarantee on repairs
We provide a lifetime guarantee of the quality of repairs made by our approved repairers while you own the car. This covers labour, not parts.
Windscreen cover
With Allianz Car Insurance you're covered for damage to the windscreen or window glass including sun-roofs and ADAS. Excess applies.
Child car seat replacement
We'll replace your child car seats after a theft, accident or fire - even is there's no sign of damage. Excess applies.
Car insurance you can trust
For car insurance, Defaqto has given our Allianz cover level 5 stars – their highest rating.
We were voted 'best motor insurance provider' at the Insurance choice awards 2023.
Frequently asked car insurance claim questions
If you have a car accident, you have to report it to the police within 24 hours of the incident if:
- Someone was injured.
- An animal in another vehicle or in the road is injured.
- Someone else's property was damaged.
- A bollard, street lamp or other item of street furniture is damaged.
Once you're safe and able to, please remember to let us know about the incident too.
Yes. We need all information about a driver's claims history, although this won't be taken into consideration on your policy until the next renewal.
If you don't keep your claims information up to date, it could result in your policy being cancelled.
We'll reimburse your excess as soon as the third party's insurer accepts responsibility for the incident. This might not always be possible or could take time.
For example, the other driver could deny causing the accident, or their insurer might not reply to us straight away.
We'll always keep you in the loop.
You'll have 60 days from the date the write-off is confirmed, to decide whether to transfer your cover to a different car.
If you don't want to transfer your cover, you'll need to cancel your policy otherwise the cover and any payments will continue.
If you're in a hire car when your policy ends, you'll need to give the hire car back.
New Car Replacement is included as standard on our Allianz cover level.
We'll look to replace your car with a new one if it's involved in a claim and written off, as long as the car is less than a year old and you or your partner are the first and only registered kepper. The replacement vehicle will be of the same or similar specification. You'll find all the details in your Document of Insurance in your online account.
New Car Replacement is not provided on Allianz Essentials cover level.