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Claiming on your Allianz home insurance? Trust us to keep it simple...

Make a home claim

What you need to know about making a claim

Before you claim

Here's what you need to know before making a home claim...

  • There's no need to let us know if you’re not going to claim.
  • You should only claim if it’s for more than your total excess.
  • If you're reporting a theft, you'll need a crime reference number from the police.

Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.

If a claim is reported between 8am and 3pm (Monday to Friday), we'll get back to you by the end of the day. Any claims reported outside these times and we'll get back to you by the end of the next working day.

If you can't log your claim online, please call our claims line. You can even call us from abroad.

Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm

Calls will be recorded. For Text Phone, first dial 18001.

Report an emergency

If it's not urgent

Report your emergency using our online platform below...

  • Is it an emergency, like an unexpected plumbing breakdown, your electric going out, or your boiler suddenly breaking?
  • Does your home policy include home emergency cover?

If the answer to both is yes, report a home emergency online now.

Want to know more? Read about our Home Emergency cover now.

Need urgent help?

If your emergency is urgent and you have home emergency cover, call us now.

Our emergency cover phone lines are open 24 hours a day, 365 days a year.

Calls will be recorded. For Text Phone, first dial 18001.

Here about an existing home claim?

What happens next?

Once you've logged your home insurance claim, we'll get back to you.

  • Your claim handler will be in touch to help.
  • We'll be on hand to arrange repairs and replacements if needed.

Discover more about the home claim process

Discuss an existing home claim

Want to discuss an existing home claim? Give our friendly claims team a call.

To send us your quotes, invoices, photos, etc., please email homeclaims@lv.co.uk

call us
If you're not using a mobile phone, simply log into your account, select 'make a claim' and we'll show you the right contact information.

Frequently asked questions

If you claim on your home insurance, your premium could increase at your next renewal. It all depends on the type of claim and how many claims you've made.

The price of your home insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home insurance claims every month. If the number goes up, due to things like increased accidental damage claims or extreme weather events - this could mean the costs to insure your home may go up, which will be reflected in your price.

Your home insurance premium is calculated on an individual basis. We’ll let you know your price in your renewal invitation, which is sent about three weeks before your renewal date.

Yes, if you get a burst pipe at home, we do everything we can to put things right.

To make a claim, please give us a call.

Our lines are open 24 hours a day, 365 days a year

Calls will be recorded.

To make a Home Emergency claim, head to our dedicated page to choose from the options. 
An excess is the amount you have to pay towards a claim yourself.

When getting a quote for Allianz Home Insurance, you’ll be asked to select how much excess you’ll be willing to pay when making a claim. For most claims, our policy sets a minimum excess of £150, which can be increased up to £500 in exchange for a lower premium.
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