You can now chat to us in real time!
How to access our Live Chat:
- Click on the blue shield in the bottom left hand corner of the screen
- Click 'allow all'
- Click 'confirm my choices'
- The chat logo will then appear in the bottom right hand corner
Our Live Chat opening hours are Monday to Friday 09:00-17:00 excluding bank holidays.
Online self-service
We're all about making things simple, so you can get on with what matters. No hold music, no paperwork, no fuss.
Just an online account where you can manage, update and check your policy whenever suits you.
How-to guides
Wondering how to manage your Allianz Home online account? Our guides will help you stay in control of your cover...
How-to videos
Our videos are a step-by-step guide to help you make changes in your online account. Let us show you...
FAQs
We've put together your frequently asked questions all in one place to help you stay in control of your cover...
You can do everything online and if you need help, just email us...
Email us
If you have any Allianz Home Insurance related queries, or need to tell us about a technical difficulty, please email us.
Waiting for a response?
Email replies can take up to 24 hours if we’re busier than usual. In busy periods, it can take a little longer.
Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you.
Make a complaint
Tell us if you’re not happy with our service
Need to make a claim? You're in safe hands
Start a claim