Help and Contact
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Help and Contact


Existing customers

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Need to make a change?

You can add, delete or make a change to your policy, just send us the details and we’ll take care of it.

You can also cancel your policy by completing the  contact us form and selecting ‘cancel my policy’.

 

Contact us
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Policy renewals

Renew your policy

Make a secure payment to renew your policy with us for continued peace of mind Renew your policy

Turn off auto renewals

Contact us to cancel your automatic renewal payment so your policy doesn't automatically renew  Turn off automatic renewals

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Policy wording

View or download our Musical Insurance Policy Wording.  
View Music Protect Policy Wording Effective 1 May 2024 569 KB
View Public Liability & Personal Accident Policy Wording Effective 1 May 2024 854 KB
View Music Protect Policy Wording Effective 8 February 2022 829 KB
View Public Liability & Personal Accident Policy Wording Effective 8 February 2022 718 KB
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Your documents

You can view your policy documents on our eDocs platform. You can access eDocs through a personal web link sent to your policy email address.  

 

 

 



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Legal Assistance Services

Our musical insurance policies include free access to legal assistance services to support your career and personal life. 

  • Lawphone Legal Advice Helpline - providing advice 24/7, 365 days a year on any personal legal matter or legal matters relating to your musical profession.




Find out more
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Missing Instruments Finder

Missing musical instrument? Missing Instruments Finder is helping to reunite musicians with lost or stolen instruments across the UK.

  • Register for free - create your free acount online
  • Create a lost or found instrument listing - lost an instrument or would like to report one as found? Upload a missing or found instrument listing in minutes 
  • Get notified - If your instrument is found or there is any information about it, you'll be notified
Find out more

Making a claim

Making a claim is quick and easy, so you can get back to playing again. It’s best to tell us about your claim as soon as you can after the damage or loss happens. 
 
Check out our handy claims guide.

Call us on 0344 391 4051

Our dedicated claims line is open Monday to Friday 9am – 5pm

Or complete our online claim form

 
Bought your policy via a broker or orchestra?

If you purchased your policy through a broker or with an orchestra, you'll need to contact your broker to start your claim.

Got a question?

We're more than happy to help you with any queries.
Our FAQ page covers most common questions. If not just give us a call.
Lines are open Monday to Friday 9am – 5:30pm

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