To get your settlement letter, please give us a call and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.
You'll find proof of your No Claim Discount in your renewal pack, which you’ll be able to view and download in your online account 30 days before your renewal date.
If you cancel mid-term, your NCD will be shared with you on your cancellation document.
Your proof of NCD will contain:
To talk about an open car insurance claim, please give us a call and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.
Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.
First things first, make sure you and your passengers are safe - your claim doesn’t need to be reported to us immediately.
Once you’re comfortable, you’ll need to:
You’ll need to call the police if:
Then, give our claims team a call at any time.
Calls will be recorded. For Text Phone, first dial 18001
If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.
If you need to make a windscreen claim, we’re here 24/7. The work will be carried out by our partners; Autoglass or National Windscreens.
You can head to our claims page to make the claim in the quickest way.
If you’d prefer to call, please contact us and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.
Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.
We’ve made changing your level of breakdown cover simple. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Select 'Edit level of cover'
6) Click 'Next' and enter your start date for the changes to take place
7) The new price including your breakdown cover will then be shown
Please note, if you upgrade your breakdown cover mid-term, you won’t be able to downgrade or remove it until your renewal.
You can add breakdown cover to your Allianz Car Insurance policy online. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Under 'Do you want to add breakdown cover?' select 'Yes, please'
6) Click 'Next' and enter your start date for the changes to take place
7) The new price including your breakdown cover will then be shown
Breakdown cover doesn't cover a vehicle if it’s:
Before you set up your policy, make sure you don’t have cover with another breakdown provider.
You can remove or downgrade your breakdown cover at renewal or at the point of changing over your vehicle.
If you no longer require breakdown cover with your Allianz annual policy, you can remove it online. Here’s how:
1) Log in to your online account
2) Select 'Your car, Make changes'
3) Select 'Edit car and cover'
4) Select 'Breakdown cover'
5) Select ‘Remove'
4) Click 'Next' and enter your start date for the changes to take place
5) The new price including your breakdown cover will then be shown
If you have breakdown cover with your Allianz Car Insurance, we’re here to help 24/7. Just give us a call and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.
You can change your email address at any time in our online account. Here’s how:
1) Log in to your Allianz account
2) From your account page, go to 'account details'
3) Scroll to 'contact details'
4) Select 'edit contact'.
5) You'll then be able to enter your new email address.
Don't forget, this will become the email address you'll need to log into your account with.
Your promotional offer is provided by the comparison website you used to get your quote with Allianz Car Insurance. To choose your offer please head to the comparison website you used by clicking their link below:
What are rewards? comparethemarket.com
Firstly, don’t worry… we’ve all been there!
Simply log in to your account, enter your email address and then click ‘Forgotten Password.’
We’ll then send you an email with a link to reset your password.
To keep your data secure, the link will only be valid for 10 minutes.
Allianz Car Insurance is designed so you can make changes to your cover whenever you need to, but there are some things you can’t change.
Once the start date of your policy has been set, you won’t be able to change it. This is because one of the factors affecting your price, is the date you need the policy to start.
We know things can change though, so if your start date no longer works for you, the best thing to do is cancel your policy and take out a new one. You can do this in your online account.
If your cover has already started, you may be subject to a cancellation fee payment.
Remember, if you change your start date, your price may change too.
To add or remove a driver with a UK or EU licence, log in to your account and follow the steps below...
Changing your drivers or editing their details could also change the price you pay.
To add a driver:
1. Log in to your account
2. Select 'your car, make changes'
3. Under 'drivers' select ‘add another driver’
4. Enter the details of the new driver
To remove a driver:
1. Log in to your account
2. Select 'your car, make changes'
3. Under ‘Drivers’ select ‘edit’ under the driver you would like to remove
3. Complete the details as prompted to remove the driver
When adding or removing a driver, you’ll be shown a new price and a summary of all the drivers and excesses that apply. Please check the cover meets your needs and all details are correct before confirming the change.
In some cases, if you are adding a driver to an Allianz Essentials policy and the additional driver does not meet our underwriting criteria for that cover level, then we may be able to offer the option to upgrade your cover to our Allianz cover level. If you are eligible for our Allianz cover level you will see a message with the option to upgrade.
With Allianz, you're in control. Because you make changes to your policy yourself, there are no admin fees! Remember, though, any changes you make can still change your price.
Firstly, you’ll need to make sure that you have confirmation from the DVLA that the registration is officially matched to your car. Once this is done, you can update your registration plate in your online account.
Important notice: if the DVLA hasn’t processed the change, and you change your registration plate on your Allianz Car Insurance policy, your cover could be cancelled.
Simply click:
You can cancel your policy in your online account. Here’s how:
2. Select 'cancel policy’
3.Select the date you’d like your policy to end
If you’re not looking to cancel right now, but you want to know how to stop your policy from renewing automatically, we’ve explained it below.
Remember, if you do cancel your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving legally on the road.
You can cancel your automatic renewal in your online account. Here’s how:
1. Log in to your account
2. Select ‘Account details’
3. Click ‘edit renewal preferences’
3. Select the option ‘I do not want to renew’
If the option to renew automatically isn’t selected, then you don’t need to do anything – automatic renewal isn’t set up on your policy.
Remember, if you don’t renew, you'll need alternative cover in place to continue driving legally on the road.
You can change your address in your online account. Here’s how:
2. Head to ‘your account details’
3. Select ‘change address’
Remember, your address is one of the factors we use to calculate your price (every postcode has a different rate), so changing your address could also change your price.
Remember, changing your car can also change the price you pay. To change your car, log in to your account and follow the steps:
1. Log in to your account and select 'Your car, make changes'
2. On the your car page, select 'Change this car'
3. On the Replace your car page, select the option to get a quote and click ‘Next’
4. Enter the registration of the new vehicle, or take a photo of the number plate
5. Select ‘find my car’ and enter the details of the correct vehicle, driver, mileage, location and usage
6. Click ‘Next’ and select the date you’d like the cover to start. On the date you select you’ll be coveredon both your existing and your new car for the full day until 11:59 pm to give you time to change vehicles.
7. If you have our Allianz Essentials cover level, you will be given the option to upgrade to our Allianz cover level. Please check that the cover level selected is right for your needs.
8. Finally, check the price, the car details and any optional extras. Please also check the excesses that apply to your new vehicle as they may have changed. When you’re ready, click ‘Next’
If you’re vehicle is newly registered and therefore the vehicle details are not presented when entering the registration of the vehicle (step 4 above), select 'No' and you’ll be asked to enter the vehicle details manually. You can watch our short video to see how:
www.allianz.co.uk/insurance/car-insurance/how-to-videos
With Allianz, you're in control. Because you make changes to your policy yourself, there are no admin fees! Remember, though, any changes you make can still change your price.
If you need to change your name because of a change in your marital status or a change applied through a deed poll, you can do this in your account. Here’s how:
1. Log in to your Allianz account
2. Click 'your car/make changes' button and edit your marital status and/or surname
With Allianz Car Insurance, you can make changes to your cover requirements at any time, but there are some things you can’t change - like your previous driving history.
This is because one of the factors affecting your price, is your claims and conviction history, so changing this would change your quote.
We understand that things change though, so the best thing to do is to cancel your policy and take out a new one with your up to date driving history details.
The good news is it’s nice and easy. Justlog in to your Allianz account and select 'Cancel my policy'.
You can make changes online when you log in to your Allianz account.
If you’d like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make.
If you need to make changes to your policy before the renewal date, please select the option for the change you wish to make and go from there.
To check if your policy is set to renew automatically, please log in to your Allianz account:
1. Select ‘Account details’
2. Select ‘edit renewal preferences’
3. Check which option is selected
You can change this option at any time up until your renewal date.
If you haven’t opted to renew automatically, just log in to your Allianz account and click the ‘renew now’ button to pay for your new policy manually.
Then, on your renewal date, the payment will be debited from your account and we’ll send you your documents.
If you’d like to change your payment method, select 'Renewal, Make changes’ when you’re in your account and update your payment preference there.
If you’ve opted to renew automatically, then you’re all set and you don’t need to do anything. Your policy will renew and the payment will be debited on the renewal date, using the same payment method and date as the previous year.
If you’d like to change the payment method, just log in to your account, select 'Renewal, Make changes’ and update your payment preferences there.
You can stop your Allianz Car Insurance from renewing automatically via your online account. Here’s how:
If your policy’s set to renew automatically and you want to change this, just log in to your Allianz account:
1. Log in to your Allianz account
2. Select ‘Account details’
3. Select ‘edit renewal preferences’
4. Select ‘I do not want to renew’
If the option to renew automatically isn’t selected, then you don’t need to do anything.
Remember, if you don’t renew, you'll need alternative cover in place to continue driving legally on the road.
