Our commitment to accessibility

We can provide documents in braille, large print and audio.

If you require this service, please let your insurance intermediary  or the provider you used to arrange your policy – know.

If you need any help with this, just email [email protected]

If you're a personal insurance broker, you can get support for your customers at [email protected]

We’ll do our best to accommodate requests for alternative formats wherever possible.

 

If you'd prefer to listen to a webpage read aloud, you will need to switch the function on using the settings in your web browser.

It’s easy to adjust your text size in your browser settings, but it can sometimes stop content from appearing as expected.
 

How to increase the size of text in your browser:

On a desktop

Use the keyboard shortcut Ctrl and + to increase font size, and Ctrl and - to decrease it. (For Safari, replace Ctrl with the Apple key.) Alternatively, you can use browser tools:

  • Internet Explorer: View > Text size
  • Google Chrome: Customise (symbolised by a vertical line of three dots) > Zoom
  • Safari: View > Make Text Bigger
  • Firefox: View > Text Size > Increase Font
  • Opera: View > Preferences > Fonts > Minimum Font Size

On a mobile device

You can usually adjust the size through your phone’s display or accessibility settings. Most devices also let you zoom in on content by pinching the screen.

We try to keep a high degree of contrast between text and background colours to make our content easier to read.

 

If you use assistive technologies, you’ll find a 'Skip to main content' link at the start of every page.

You can  also navigate our website using a keyboard, mouse, or other assistive devices.

Keyboard shortcuts

Shortcuts vary depending on the browser you're using. Select your browser below to see the full list.  

Mobile devices come with built-in features to help you adjust things like text size, colour contrast, and screen readers.

You’ll find guides on using these features on the following pages: 

British Sign Language (BSL) users to can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available on-demand. You can also pre-book BSL video interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

There is also an  InterpretersLive! app which you can download on to a mobile phone. 

If you want to know how the InterpretersLive! service works or for more information about using it, these user guides will help:  

If you have hearing and/or speech difficulties you can use Relay UK to contact us.  

We've tested our pages on a wide range of browsers to ensure compatibility, including:
Microsoft Edge
Firefox
Google Chrome
(PC and Android)
Safari
(Mac and iOS)
However, if you do find an issue, please get in touch and let us know.

As a global insurer and long term investor, sustainability is part of our DNA.  

We think about long-term outcomes, the impact of our business and how we can make the world a more resilient place.

Countering climate change and limiting global warming is a crucial priority.

It remains a major risk for the communities in which we operate and also directly impacts our business.

As one of the largest general insurers in the UK, we operate under a number of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

 

From the very first day you join our team, you'll know your contributions are valued. 

Join Allianz and discover endless career opportunities.  

Find out more about what we offer.