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Help and Contact

Making a motor trade claim

Find out how to get in touch and what information we'll need from you.

Vehicles stocked for sale or in your care for professional purposes.

Step 1 - What we'll need

Please read what we'll need ↓ before you start making your claim. This will make the process as quick and easy as possible.

Step 2 - Start your claim

Allianz Claims Hub

If you are a Broker or Fleet Manager, you can notify us of new, and/or track existing commercial motor claims, via the Allianz Claims Hub. If you're not registered, request access now using our online form.

LiveChat is available in the Claims Hub

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Your Claims Feedback

Your claims feedback is important to us, it helps us to understand what’s important to you and how we’re delivering on our promises. 

Read broker and policyholder claims testimonials along with some claims case studies.

Your claims feedback

So that we can get your claim moving quickly, please provide us with the following information when reporting a claim:

  • Full name, address and contact details of the policyholder*
  • Policy reference number
  • Date and time of the incident
  • Registration, make and model of all vehicles involved
  • How, where and when the incident happened
  • Details and photos (if possible) of the damage caused
  • Estimated value of the loss or costs for repair work
  • Contact details for witnesses and other people involved (e.g. sub-contractors)
  • CCTV and dashcam footage and any other recordings of the incident.

If applicable:

  • Contact details for third parties
  • The driver's details, including medical conditions, the duration they've held a full UK driving licence, their previous claims history and convictions
  • Type and severity of injuries
  • For road traffic incidents, the police collision report and/or traffic case reference number and details of the officer or station involved
  • For incidents of criminal damage or theft that have been reported to the police, details of the officer and station and the crime reference number.

Road traffic collisions must be reported to the police within 24 hours.

If you've been a victim of a crime, you should report it to the police as soon as possible. They'll give you a crime reference number and contact details for the officer dealing with your case.

* If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.

Email: 
or write to: 
Allianz Claims
PO Box 10509
51 Saffron Road
Wigston, LE18 9FP
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What happens next?

We'll confirm your policy cover, and then depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.

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It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.