Your claims
feedback

“Excellent Service. Our claim was dealt with very swiftly and efficiently. A painless process. I would highly recommend the claims team at Allianz.”

“I reported a claim via your portal at 15:58 as our insured had received a letter threatening court proceedings. Liability was not in dispute and Allianz sent an email to the claimant…at 16:48 requesting their BACS details. I can’t thank the team enough for this super speedy 60-minute turnaround as it’s always unsettling when you have the threat of court proceedings looming at FNOL stage!”

“At a time when most insurers are facing huge challenges on motor claims, including motor engineer shortages, staff illness, supply chain issues and an ever-increasing number of motor accidents and thefts, we have seen a notable sustained and impressive effort from the Allianz Motor Fleet team to minimise any effects to service levels with great success and empathy to the increased challenges also faced by our clients following a claim in these times.” 

“We just wanted to say a big thank you for all your hard work and patience in helping us get our car repaired and back to us. Throughout this incident you have been really helpful and we feel you have gone above and beyond to help us and get our car sorted.”

“It’s never nice to have to make a claim on your insurance: lots of forms, hanging on the telephone, damage to your vehicle, etc, etc. Well, I recently had to make a claim with Allianz and to be honest, it was very quick and simple to do, everyone I spoke to was courteous, caring, and professional. My vehicle is being repaired, loan vehicle is on my drive and I've even had a follow up call to make sure everything is proceeding without any hitches. Excellent service throughout!!!”

"I have been unlucky to have experienced three separate car incidents (non fault) in a year but on this occasion my most recent incident, it was very straight forward and Steve Craggs was excellent. Steve was very pro-active and managed to deal with my settlement quickly and fairly."

"I would like to compliment the Allianz response to Covid-19 BI claims; in particular I would like to single out Susan Harbourne who my Technical Covid-19 team have complimented in the proactive and professional manner she has tackled these difficult and technical claims, please pass our sincere thanks to Susan.

I would contrast Allianz's excellent proactive approach with other insurers. I am delighted that you chose to engage with us in discussing the issues around Covid-19 and were prepared to enter into a dialogue with us.

I am very impressed with Allianz and its approach and have informed Aon’s UK Executive of the excellent claims service we have received.” 

"Despite the challenges of teams moving to work from home, and a huge influx of new claims and enquiries, the Allianz property claims team continued to provide their usual excellent service.

Our special handlers were available to answer any queries regarding cover and policy response in respect of new claims, along with providing a quick turnaround between receiving a new claim and appointment of loss adjusters.

Claims were settled quickly where payments were due, in fact many policyholders were delighted with the service and have gone on to share details with business associates, resulting in a number of new enquiries.

An excellent service from a helpful and knowledgeable team in what have been very difficult circumstances. "

"I was very pleased with the way Allianz dealt with my claim. Despite the communication hurdles occurring during the Coronavirus crisis, my claim was efficiently processed and a suitable body repair shop recommended.

A courtesy car was arranged. What inevitably was a stressful time was eased by the professionalism of Allianz staff.  I would have no hesitation in recommending Allianz for car insurance."

“I was very impressed with the service and speedy outcome of our claim after the theft of our van. It was imperative to replace the vehicle ASAP to keep our business operating efficiently.”

“I just wanted to go on record to recognise the excellent customer service, professionalism & support you have given my wife & I in relation to the above claim.

The incident itself…was pretty stressful… dealing with [the supplier] - particularly pinning them down or trying to get any traction - and the multiple tradesmen thereafter.

It was a relief to have responsibility admitted and handed over to yourself to progress. From the initial call where you showed total empathy made such a difference and all our subsequent interactions - verbal & written have been painless and straightforward. There have been - thankfully only a few - occasions over the years where I've had to deal with insurers and it’s always been pretty painful & argumentative but what a difference this claim has been.

You are a credit to Allianz and hope you go on to have a fantatstic career there - that's the minimum you deserve!"

“A fantastic experience where the worry and problems caused by a catastrophic storm were dealt with immediately, professionally and to my complete satisfaction by the team at Allianz. And in particular, their loss assessor who worked with us to help deal with the problems we faced. Could not have wished or hoped for better service. Thank you so much.”

“Kelly was so lovely. She’s a credit to your company. I think you should pay for a slap-up meal for her and her husband”

“Allianz Claims Hub and Live Chat has made my life so much easier. I can report and track my motor claims 24/7. It has so much useful information on what stage my claim is at e.g. when my repairs have been authorised. If I do have any questions I can hop on live chat and speak to handlers in the Allianz Birmingham Claims office and they always respond straight away so I can get my answer then and there. Our previous insurer didn’t have anything remotely close to this. Keep up the great work and a pleasure to work with all the Motor Trade team at Allianz as an integral part of our business.”

“I recently had a claim with Allianz and the customer service was outstanding. The communication and explanation of the situation was easy to understand and the situation was resolved with minimal stress. I would recommend Allianz to friends, family and colleagues.”

"A garage was struggling to source a replacement Mazda car part as a result of the lockdown.  We contacted our salvage partner and were able to offer our policyholder an equivalent green part and the repair took place within the normal timescales despite the difficult operating environment."
 

"Throughout the whole procedure from providing the very first account, right through to completion, the team were there supporting us. 

It made so much difference knowing that we were being taken seriously and were believed. Heartfelt thanks from all of us for all that you have done."