Help and Contact
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Help and Contact

 

Help and contact

 

How can we help?

Make a
claim

Find out how to get
in touch with us to make a claim and what we'll need from you.

 

Find your branch

Get in touch with your
local branch
or dedicated centre.


 

Make a complaint

Tell us if you're not happy with our service - we'll do our best to put it right.


 

Support for customers

Let us know if you need help. We offer lots of additional support including for those experiencing financial difficulties. 

Our support for our customers

 
  • We encourage our customers to let us know if there’s anything we can do to support them to communicate with us, to understand our products and/or services and keep in place appropriate insurance protection. 
  • We have well-established processes to help support our customers with additional needs. 
  • We provide additional support throughout the insurance lifecycle to those who need it.
  • We strive to recognise all the different needs of our customers, including those experiencing financial difficulties. 
  • We are empowered with the right tools to handle a large variety of vulnerable circumstances. 
  • We continuously seek to improve the service we provide to our customers whatever circumstances they are experiencing. 
  • We offer the option to request a nominated person to interact with us on your behalf.

Who to contact for support:

Brokers and intermediaries can contact a branch to access lots of tools and advice on how to support customers. 
TALK TO YOUR LOCAL BRANCH

Accessibility 

We have training to help us recognise and provide extra support to our customers who need it. 
Our communications are available in different formats, such as large text and braille. 

QuoteSME support

For technical assistance and gelp with registering to QuoteSME, you can read our FAQs and watch our walkthrough videos. You can also contact the QuoteSME Help Desk.

Key resources

Motor Insurance Database (MID)
Add and update vehicle registrations
Employers' Liability Tracing Office (ELTO)
Update Employers' Liability Database (ELD) for claims tracing searches.
Pre-contract credit information
Use our tool to create pre-contract information
Commercial clause search
Search and download specific commercial clauses
Document Download Centre
Our complete online catalogue of product documentation including previous versions.
Find out more

Resources for insurance brokers

Brokers who work with Allianz, or who would like to start an agency with us, should visit our broker website to find product documentation and other useful tools and information:
Underinsurance guidance
We have put some resources which contain some practical steps that can help address underinsurance.
Find out more
Risk management guidance
Guidance to help brokers and customers manage business risks, comply with relevant legislation and keep staff and customers safe.
 
Find out more
Allianz broker webinars
From emerging risks to business and market issues, our webinars provide you with practical guidance, support and the opportunity to ask our experts your questions.
 
Find out more
Industry insight
Our insight articles will bring you key developments and our industry expertise.

Find out more
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