To help us assess and authorise your estimate as quickly as possible, we need your help in providing us a good set of images.
Providing us with the images outlined in this section will help us achieve what matters most, and that is getting the works authorised to you first time around, so we can get the customer back on the road as soon as possible.
To kick things off we will need images that clearly show the vehicles identity, from all angles, including the chassis / VIN numbers:
It would also help us if you can capture and image the vehicles instrument panel. This is so that we have visibility of the vehicles mileage and any warning lights that maybe illuminated at the time of the estimate:
The claim related damage areas
Start by taking an image which shows the damaged area including the surrounding areas. This will help us to understand exactly where the damage is located on a panel and any associated work surrounding the damaged areas, such as blends, remove and refit operations etc.
Once complete, we ask if you can then move onto taking close up images of the damage; this is so that we can really understand the severity of the damage and ensure that we can then authorise the correct repair methods first time.
All done?
Perfect, we will also need your estimate along with the images you have just captured for us.
Just a quick note on the estimate:
The estimate needs to be detailed clearly with the costs broken down into: labour, paint and materials, parts, specialist costs etc.. - this will give our team of engineers the best opportunity to able to review the estimate and authorise without any delays.