From 1 May 2024, we rebranded to Allianz. Our name may have changed, but it’s still a strong team, with the same culture and passion to deliver for you and your customers.

We understand the importance of having confidence in a partner, with strength and resilience by your side. Our strength and scale will help us grow stronger together, with better capabilities, better insights and better resilience.

• Full driving licence details – date of birth, date passed, any convictions
• Accident circumstances
• Policyholders VAT Status
• Images of the accident itself showing vehicle’s stopped positions (will help with liability decisions) and the TP/TP vehicle involved.
• If the client is using a non-approved garage, we need either:  An estimate sent via Audatex to provider code LVRCV or a fully detailed cost estimate (breaking down labour times and rates, parts, paint and materials etc) on the garage’s headed paper, and good images of the damaged areas to show the damage they are repairing.
• How the hire (self-drive hire only) was paid (Cash, Cheque, DD)

A courtesy car will be provided (subject to availability) when a recommended garage is used for private car.

A hire car will not be provided unless it is non-fault - if considered non-fault there’s potential for a hire through Enterprise but at their discretion.

Each case is reviewed on its own merits however:

Recovery: We’ll only pay for one recovery cost (the first recovery). If the vehicle has been removed from the accident scene by the police, please contact us immediately so we can arrange free collection of the vehicle from the recovery site.

Storage: We’ll only pay for storage that we’re liable for (i.e. due to delays caused by us). We’ll not pay any storage which has been incurred due to late reporting of the claim or due to delays caused in advising us of the vehicle location.

All Personal Lines motor and home claims that meet the following criteria:

• Claim status Open
• Claim status Closed, Date Closed within the last 7 years, and Date Updated within the last 3 years

Updates are made daily to the Claims Tracking dashboard by 8:30am

Approved Repairer Network updates are now included for motor claims where available

All claim updates are subject to obfuscation following our GDPR business rules, or an individual exercising their ‘right to be forgotten' as outlined by the ICO.

For Public Liability it takes 40 days.

For Personal Liability & Employers Liability it takes 30 days.

Full details on how to issue a Green Card using our Portal can be found in the Broker Portal User Guide. The system is quick and simple to use and allows an electronic version of the Green Card to be produced. This can either be emailed directly to the policyholder for them to print or printed and posted to them by you.

Following advice from the MIB, it’s been confirmed that printing Green Cards will now be easier:

• Green Cards can now be printed in black ink on ordinary white paper
• Green Cards can now be printed either double, or single sided
• Green Cards can be sent out electronically, although policyholders must print and carry a hard copy when travelling abroad

• Setup all users who require access as Broker Users, or add extra Broker Administrators
• Assign access to Cover Notes and Green Cards and/or Claims
• All this helps them to keep your customers' data safe and secure

Get in touch with our support team at personalbrokerportaladmin@allianz.co.uk and we'll be more than happy to help.

Are you a customer? Please visit our customer website to find the right team to help with your query.
 

You simply need to complete the Additional Access Form

• Specialist fraud investigations covering all property and motor products and claim types
• Dedicated Points of Contact and Escalation Points
• Fraud Prevention Advice

• Granted delegated processes which are mutually beneficial and expedite our current process thus reducing risk to the business
• Fraud Protection Guidance Flyer to the genuine occupier where their address has been used fraudulently
• We work closely with our brokers and the business to ensure the appropriate blocks are put in place to reduce our exposure in the ghost-brokering world