Making a legal expenses claim - Allianz Insurance plc

If your client has a potential legal issue.

Step 1 - what we'll need

Please read what we'll need ↓ before you start making your claim to make the process as quick and easy as possible.

Step 2 - start your claim

Your client must call our legal advice line before taking any action that could jeopardise their legal position.

Lines are open 24 hours a day, 7 days a week.

Our legal advice line will log their call and a legal advisor will aim to call you back within 1 hour. If the issue leads to a potential claim, they’ll need to follow the claims process.

Talk to our legal advice team 24/7 about your claim.

Legal advice helpline

0370 243 4340

Tell us if you’re not happy with our service

We'll do our best to put things right.

Make a complaint

useful description of image if informative and not decoration only.

Your Claims Feedback

Your claims feedback is important to us, it helps us to understand what’s important to you and how we’re delivering on our promises.

Read broker and policyholder claims testimonials along with some claims case studies.

Your claims feedback

What we'll need to speed up the claim

So that we can get your claim moving quickly, please provide us with the following information when reporting a claim:

Main policy number, shown in the policy schedule
Their address and telephone number
Brief summary of the problem.

Overview of the claims process

This is the process if a client wants to make a claim:

The client should call our legal advice line on 0370 243 4340 to notify the claim.
If necessary, a claim form will be sent.
Once the claim form is completed and returned, we may ask for additional documents or information.
They’ll have a dedicated claims handler throughout the process.
Once we have the information, we’ll confirm if the claim is covered within 48 hours.

How to send your written notification and other documents

Unless you've been given alternative details by an Allianz claims handler who's dealing with your case, please send written notification and other documents relating to your claim by email or write to:

claimsvalidation@allianz.co.uk

or write to:

The Claims Department
Allianz-ALP

PO Box 10623
Wigston, LE18 9HJ

What happens next?

We'll confirm your policy cover and then, depending on the situation, the following may happen:

We’ll appoint an independent firm of solicitors.

The appointed legal representative will review their case, keeping them informed throughout the process.

They may reach a resolution or may need to go to court – supported by a firm of solicitors.

Legal expenses claims for brokers

Our guide to legal expenses claims shows the customer journey, from a potential legal dispute, right through to legal outcome with all the contact details.

Download our guide

Legal expenses claims for customers

Legal expenses claims can be complex, which doesn’t help in what is usually a distressing time. So we’ve developed a guide to the claims journey to make your customer’s life easier.