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Allianz Home claims

Claiming on your home insurance?
Trust us to keep it simple

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Before you claim

  • No need to let us know if you’re not going to claim.
  • You should only claim if it’s for more than your total excess.
  • Reporting theft? To claim, you’ll first need a crime reference number from the police.

    When you're ready to claim, give us a call below.

Home Emergency Cover

Need urgent help and have Home Emergency cover?

  • Lines open 24 hours a day, 365 days a year

    Calls will be recorded.




Report your emergency using our online platform below...

  • Is it an emergency, like an unexpected plumbing problem, your electric going out, or your boiler suddenly breaking?
  • Does your home policy include home emergency cover?

If the answer to both is ‘yes’ log a home emergency now or call the helpline.

Cover included for your peace of mind

Alternative accommodation

We'll pay towards somewhere to stay if repairs mean you can't stay home after a claim.

Escape of
water or oil

Leaks from any fixed tank, domestic appliance or pipe.

Theft or
attempted theft

Including theft from outbuildings (see 'policy limits' for the amount covered).

Storm & Flood

Damage to your property caused a storm or flood.

Vandalism

Including riots, civil unrest, strikes, labour or political disturbances.

Fire

Resultant smoke damage, lightning, explosion or earthquake.

Existing home claim?

What happens once you've made a claim?

Once you've logged your home insurance claim, we'll take care of the rest.

  • Your claim handler with be in touch to help
  • Your claim handler with be in touch to helpWe'll be on hand to arrange repairs and replacements if needed

Discuss an existing home claim

Want to discuss an existing home claim? Give our friendly claims team a call.

To send us your quotes, invoices, photos, etc. Please email: homeclaims@lv.co.uk

Frequently asked questions

If you claim on your home insurance, your premium could increase at your next renewal. It all depends on the type of claim and how many claims you've made.

The price of your home insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home insurance claims every month. If the number goes up, due to things like increased accidental damage claims or extreme weather events - this could mean the costs to insure your home may go up, which will be reflected in your price.

Your home insurance premium is calculated on an individual basis. We’ll let you know your price in your renewal invitation, which is sent about three weeks before your renewal date.

Yes, if you get a burst pipe at home, we do everything we can to put things right.

To make a claim, please give us a call.

Our lines are open 24 hours a day, 365 days a year

Calls will be recorded.

To make a Home Emergency claim, head to our dedicated page to choose from the options. 

An excess is the amount you have to pay towards a claim yourself.

When getting a quote for Allianz Home Insurance, you’ll be asked to select how much excess you’ll be willing to pay when making a claim, you’ll be asked to select how much excess you’ll be willing to pay when making a claim. For most claims, our policy sets a minimum excess of £150, which can be increased up to £500 in exchange for a lower premium.

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