Customers are at the heart of everything we do

We strive to be a trusted partner for our customers and put them at the heart of everything we do. By working to continually improve the quality of service we provide, incorporating sustainable and responsible business practices into our products and services, and combating insurance fraud, we aim to meet the needs of our customers now and in the future.

We want to build relationships with our customers that are based on trust, so that they recommend us to others.

Managing complaints well is a top priority for us, so we ensure that Group-wide quality standards are met in handling complaints and that our customers are treated fairly. We also regard complaints as another important source of customer feedback so we analyse them to implement improvements.

Customer satisfaction is important to us and we want to be the Loyalty Leader in all our markets

Net Promoter Score (NPS), a measurement of a customer's willingness to recommend Allianz, is the key measure for customer loyalty and we measure this regularly.

We constantly monitor customer feedback to improve our service and managing complaints well is a top priority for us to ensure that our customers are treated fairly.

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Year	Commercial	Engineering	Petplan
2023*	Loyalty Leader	Loyalty Leader	Loyalty Leader
2022*	Above Market	Loyalty Leader	Loyalty Leader
2021	Above Market	Loyalty Leader	Loyalty Leader
2020	Loyalty Leader	Loyalty Leader	Loyalty Leader
2019	Above Market	Loyalty Leader	Loyalty Leader
2018	Loyalty Leader	Loyalty Leader	Above Market
2017	Loyalty Leader	Loyalty Leader	Above Market
2016	Loyalty Leader	Loyalty Leader	Above Market

*Commercial includes Engineering Insurance, and the Engineering category refers to Engineering Inspection Services only

Find out more about Allianz

Committed to social responsibility

As a global insurer and long term investor, sustainability is part of our DNA.

We think about long-term outcomes, the impact of our business and how we can make the world a more resilient place.

More about social responsibility

Being a sustainable insurer

Countering climate change and limiting global warming is a crucial priority. It remains a major risk for the communities in which we operate and also directly impacts our business.

Find out more about sustainability

Our partnerships

We look to build partnerships with organisations that share our belief in embracing new ideas and have a positive impact on people's lives.

In the UK, we do this through our continued successful relationships with sports organisations.

More about our partnerships

Find your next opportunity

From the very first day you join our team, you'll know your contributions are valued.

Join Allianz and discover endless career opportunities.

Find out more about what we offer.

Allianz jobs and careers