In line with the latest UK government guidance regarding the Coronavirus (Covid 19) pandemic, we've updated our information and FAQs.
Coronavirus (COVID-19) information
Key information for customers
Contacting Allianz
Our teams remain fully operational on a working from home or hybrid basis. We have started a limited programme of reopening some offices with a small number of colleagues returning but this will only continue cautiously, in line with any local and national health and safety recommendations and requirements.
Any colleagues who have exhibited significant symptoms are self-isolating and any colleagues who have been in close proximity to these individuals have also been asked to self-isolate as per government guidelines.
Please continue to contact us via email and phone. We also have inbound and outbound postal processes in place that mean we can receive, send and process your postal documents. We continue to process your instructions as quickly as possible and can now accept cheques, however there may be a delay in processing these. Our preferred option at this time would be electronic payments (BACS, CHAPS).
Our latest updates for:
For all Allianz travel insurance queries please visit the Allianz Assistance information page for further information regarding the impact of Conronavirus (COVID-19).
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances. To help you find what you’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.
If you can’t find what you’re looking for, policyholders can call our legal advice line on 0370 241 4140 about any legal matter. Lines are open 24 hours a day, 7 days a week.
No. The Court has said ‘an incident’ or ‘event’ means something which happens at a particular time, at a particular place, in a particular way, e.g. a bomb scare, gas leak or traffic accident, rather than a disease.
We have a small number of claims that will be affected by the outcome of Corbin and King. We will automatically review any claims already submitted to us that have the same or similar wording as the wording in the Corbin and King case. This means that in some cases we may change our decision and pay claims that we have previously turned down. We will contact affected customers as soon as possible.
If you have other questions that are not answered here, please approach your broker in the first instance.