You're in complete control of your Allianz Car Insurance account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Car Insurance related queries, or need to tell us about a technical difficulty,  please email us.

To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy. 

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

However, if you need to make a claim, we want to be there for you in person. So, our UK based claims phonelines are open 24/7 give us a call.

Calls will be recorded.

If you’re not using a mobile phone, simply log in to your account, select ‘make a claim’ and we’ll show you the right contact information.

With our Allianz cover level, Guaranteed hire car is included as standard. Our Allianz Essentials cover level gives you the option to add a Guaranteed hire car as an optional extra. 

If you have our Allianz cover level or have added Guaranteed hire car to your Allianz Essentials policy, then you'll receive a small 3-door hatchback while your car is being repaired. 

If your car is written off or stolen and not recovered, you'll receive one for 21 days, or 4 days from the date the claim payout is made (whichever is sooner).

With our Allianz cover level, you're covered for putting the wrong fuel in your vehicle. We'll pay to fix the engine damage and also drain & flush the fuel tank, as well as covering any damage to the engine.*

Misfuelling cover is not provided on our Allianz Essentials cover level.

*You will need to pay your accidental damage excess, this amount is shown in your documents.

Comprehensive car insurance:

Having comprehensive car insurance means you won’t have to pay the full amount for repairs to your car and any third-party property if you’re involved in an accident. With comprehensive car insurance, you’re usually still able to claim back the cost of putting everything right – even if the accident is deemed to be your fault, or if you don’t know (or can’t determine) who caused the damage. You usually just have to pay the claims excess, which can vary from one policy to another (so it’s always good to check).

And that’s why being ‘fully comp’ – or to give it its full name, fully comprehensive car insurance – will save you money compared to other types of insurance if you’re unfortunate enough to be involved in a car accident, or have your car stolen.

It’s worth pointing out, though, while you can claim for the costs of repairing property and your car in the event of an accident, it doesn’t usually include things like breakdown cover as standard, or any fees arising from a legal dispute.

Third-party, fire & theft car insurance:

Third party, fire & theft is a mid-level cover. This gives you a bit more than basic third party cover, but not as much as a comprehensive policy. It doesn't cover the cost of any damage to your own car after an accident. 

Basically, 'third party' refers to the other person involved in a claim. So, this cover level protects you if you damage someone else's car or injure somebody. It also covers your own car for fire damage, theft and attempted theft. 

Comprehensive cover is what most peoople choose and some insurance, like Allianz Car insurance, doesn't offer third party, fire & theft.