Emily will lead on data and automation projects designed to enhance claims experience and support customers. She will be reporting to operations manager Ben Truseler.
In her previous role as broker partner manager, based in Bristol, Emily led a team of underwriters and created a central hub servicing brokers, delivering both excellent customer ratings and employee engagement. She took part in the Allianz UK Pathway Leadership Programme and in the most recent Allianz global transformation programme, in which she supported the sales workstream lead.
Emily started her career with Cornhill Direct in 1998 and held various positions at Petplan and Allianz, whose commercial division she joined in 2009 as a sales controller. She then became a contact centre manager, before being appointed as broker partner manager in 2014.