- Delivering for brokers in the Mid-Corporate space. We’ve restructured to create one go-to-market Commercial business across SME to large-corp. But when it comes to mid-market, we’re a one-stop shop of advanced insurance solutions, underwriting expertise, and global knowledge delivered locally through our extensive branch network. Through cross-team collaboration, our new supercharged approach has delivered strong retention and new business growth. We’re loyalty leader in mid-corp and first in Brokerbility’s Satisfaction Survey.
- Supporting customers, together. 2023 was another year of major weather events impacting our customers. Despite supply chains challenges, we remained #1 in Gracechurch Claims Survey for the 8th year running – the only insurer to receive this accolade. Gracechurch highlighted our personalised service and striking the right balance between expert assistance and online capability through Claims Hub and Live Chat.
- Increasing efficiency. Continual transformation investment and systems thinking is delivering for brokers and customers. Our award-winning Cytora partnership has digitalised underwriting workflow improving speed to market, helping brokers to win and retain customers.
- Taking care of our people to better serve brokers. As a Chartered Insurer, expertise underpins Allianz, and our employee L&D portfolio is renowned. Our numerous training offerings and apprenticeship programmes (plus our broker programme) invest in the industry’s future. Our employee engagement scores increased +2%. Allianz also launched a Race at Work training programme and ranked 14th in the Inclusive Top 50 UK Employers List (2023). All of this translates to more empowered, engaged, and knowledgeable people supporting our brokers day in, day out.
- Securing the future of society. Our commitment to ESG is ever-growing, and we’re taking our brokers on that journey too. By bringing together our renewable energy experts into one team, we’re better supporting brokers in the Mid-Corporate space and growing our green power portfolio. We refreshed our fleet policies to prescribe fitting green parts for non-safety critical repairs. As well as our 2019 – 2023 Mind charity partnership, we’re enabling our brokers to make a difference too. Allianz’s Net-Zero Accelerator offers free sustainability consultancy, Mental Health First Aider qualifications support brokers’ wellbeing, whilst the Allianz Sports Fund donated £100,000 to broker nominated grassroots sports clubs.
The UK Broker Awards 2024 have revealed their shortlist and we’re thrilled to be nominated for three UK Broker Awards! The vote is now over to you, voting closes at 5pm on Tuesday 10, September.
Why vote for Allianz for Mid Corp Insurer of the year?
Why vote for Allianz for SME Insurer of the year?
- A slicker, smoother quote and buy journey: With Allianz, its simple to self-serve via QuoteSME or your preferred software house. We’ve significantly invested in our service model to reduce referrals and remove underwriter touch where it doesn’t add value to serving you, and we’re now quoting instantly on more than 70% of new business enquiries for our packaged products.
- Expert, empowered underwriters: For more complex risks, our expert underwriters are qualified decision-makers, trained to handle your query promptly (with 80% of decisions handled by the receiving underwriter).
- Five-star rated products: Defaqto has awarded our core products with a five-star rating; a testament to the quality of cover they provide for a spectrum of trades. These policies can be conveniently aligned with our speciality and financial lines products, so that customers’ needs are met with one renewal date.
- Expanded appetite: Complete Contractor now has a broader appetite to support you in finding the right cover for your clients and we’ve launched our new Complete Accident & Health product, with more products coming soon!
- Investment in technology: Our digital assistant ‘ARTIE’ is on hand when you need an answer for those quick and simple queries. But we’re still here on live chat, email and phone if you do need help from the team.
Why vote for Allianz for Personal Lines Insurer of the year?
- Delivering for brokers in the Personal Lines space: We work in partnership with our brokers to be their number one insurer of choice. We’re committed to developing valuable, beneficial, and long-lasting partnerships that help brokers grow their business. We do this by giving brokers access to a wide range of products, caring about how we do things, delivering a great service and evolving to continuously meet the needs of our brokers and their customers. We understand the importance of having confidence in a partner and we believe the combination of strength and heart, means we can deliver our personal best to our brokers and their customers, now and in the future.
- Broker products: We offer brokers a wide range of products for private car, specialist vehicles and home. Our continued focus on pricing sophistication is one way we’re striving to deliver our personal best. Our IHP technology means we can deploy rates faster and more frequently. And our focus on technical excellence is making sure we’re bringing brokers and their customers our best possible rates.
- Broker service: Our Personal Operations team are here on the phone to support brokers with their day-to-day trading queries. Our one call resolution for broker support is 93% (Q2 2024). Our distribution team are our brokers other key point of contact, here to support them throughout the UK. With many years of experience, their aim is to strengthen brokers relationship and performance by providing a great service. They're a dedicated team who always keep brokers feeling connected and informed.
- Taking care of our people to better serve brokers: As a Chartered Insurer, expertise underpins Allianz, and our employee L&D opportunities are extensive. Our numerous training offerings and apprenticeship programmes invest in the industry’s future and we’re ranked 14th in the Inclusive Top 50 UK Employers List (2023). All this ensures our people are empowered, engaged and knowledgeable, ready to support our brokers.
- Securing the future of society: Our commitment to ESG is ever-growing. Our suppliers are encouraged to promote repair over replace and through using Green Parts, we’ve saved 250,732 KG CO2 in 2023. 100% of our Building Contractors Network (BCN) use Clearabee. Clearabee divert 97% of waste from landfill. This means we have clear visibility on where our waste is going and allows us to report on diversion from landfill and how much has been recycled. 100% of our BCN, at the end of 2023, used timber purchased from sustainable sources in accordance with the Forestry Stewardship Council (FSC) for building repairs.
About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance.
About Allianz
The Allianz Group is one of the world's leading insurers and asset managers with around 125 million* private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 737 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.7 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2023, over 157,000 employees achieved total business volume of 161.7 billion euros and an operating profit of 14.7 billion euros for the group.
* Including non-consolidated entities with Allianz customers.
**As of December 31, 2023.
Mandatory corporate information: Corporate disclosures
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements.
Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz’s core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) adverse publicity, regulatory actions or litigation with respect to the Allianz Group, other well-known companies and the financial services industry generally, (iv) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (v) mortality and morbidity levels and trends, (vi) persistency levels, (vii) the extent of credit defaults, (viii) interest rate levels, (ix) currency exchange rates, most notably the EUR/USD exchange rate, (x) changes in laws and regulations, including tax regulations, (xi) the impact of acquisitions including related integration issues and reorganization measures, and (xii) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update
Allianz assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
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Sara Robinson
PR Consultant
PR Consultant
Email: sara.robinson@allianz.co.uk
Mobile: 07918 470 463
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